The Digital Revolution’s Silent Majority
Really important article countering the prevailing techno-boosterism and posing some difficult questions about where the supposed productivity gains are showing up in the economic data.
Spoiler: Basically, the gains are there but only for a small minority of firms, not in broader macro economic stats.
This situation raises important questions about how widely innovation is occurring and absorption rates outside the small number of elite, tech savvy firms. It also raises issues about where we focus training and change initiatives.
Campanella concludes: “A sustainable technological transformation requires widely shared benefits, which means that helping the laggards adapt is just as important as enabling the innovators to thrive”.